Q:Can I get a refund if I changed my mind on my order?
Yes, you can cancel before we start our final approval. After we have received your signature ofapproval for production there are no refunds. Cancellations before the final approval areavailable for full refund.
Q:Do you have design template or do you help design for customers?
All our products are custom printing and we have design template so that you can do the design yourself. Also we can help do some simple design if you need that, and pls send your LOGO png and other information you want us to put on the products.
Q:What’s your payment method and payment terms?
Payment method: mostly we use T/T but also accept Paypal and so on.
Payment Terms: 30% deposit, and rest 70% before delivery, or you can pay 100%.For long-term customers, after signing the agreement, we will provide you with better payment terms.
Q:How do you ship the goods and how long does it take to arrive?
We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.